Get in Touch With Us

This is the page to use if you want to contact the Casino Not On Gamstop editorial team. That might be to flag an error, ask about how we review casinos, or suggest a topic. It also explains what we can help with, what we can't, and where to go if your problem is with a casino itself.

Disclosure: the publisher may earn commission if you join a casino through links on this site. Commission does not decide how casinos are ranked or reviewed, and it doesn't affect how we respond to your message.

Where to send your message

Look for the contact form or email address shown in the site footer or menu, and use that channel. We have not listed a direct address here, so please don't rely on any address you find elsewhere that claims to be ours. Please never send passwords, full card numbers or identity documents by email. We will never need them.

A good message includes:

1. The page you are writing about, or its address on stopclimatechaoscymru.org.
2. What you think is wrong, unclear or missing.
3. Any evidence you have, such as a screenshot of a casino's terms with the date you saw them.
4. Whether you'd like a reply and, if so, how to reach you.

What you can contact us about

• Corrections. Bonus terms, wagering rules, payment options and limits change often. If something on a page looks out of date, tell us. Our facts are checked against casino terms and public sources, and we date time-sensitive findings.
• Questions about a review. We can explain why a casino, such as Betmica, Kikibet or Betninja, appears where it does. Our ratings are editorial assessments, not customer-review scores.
• Topic suggestions. If you'd like us to cover slots, payments, withdrawals, verification or sports betting in more depth, let us know. Our guide to trusted non GamStop casinos for UK readers is a good place to see what we already cover.
• Partnerships and editorial enquiries. Introduce your organisation and what you have in mind. Commercial interest can't buy a higher position.

What we can't do

We are an independent information site, not a casino, and we don't operate any of the brands we review. That means we can't:

• Access, unlock or manage your casino account.
• Release a withdrawal, reverse a deposit or overturn a bonus decision.
• Act as a mediator or guarantee any outcome in a dispute.
• Give financial, legal or medical advice.

If you have a problem with a casino, contact its customer support first and keep a record of every message. Then follow the operator's own complaints procedure. The licence the casino holds, if any, will usually name the body you can escalate to. Check that on the casino's own site, because overseas licences generally give UK players less recourse than a Great Britain licence does.

If gambling is causing you harm

If you're worried about your gambling, or someone else's, please reach out to support before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133, and support is free and confidential. You can also register with GAMSTOP to self-exclude from gambling companies licensed in Great Britain. Casinos outside that scheme don't have to honour it, so think carefully about whether they are right for you. Deposit and loss limits, and gambling blocking software, are also worth setting up.

You must be 18 or over to gamble. Never gamble with money you can't afford to lose, and never treat it as a source of income or a way to solve money problems.

What happens after you write

A member of the team reads each message. We can't promise a set reply time, and busy periods may mean a short wait. If your message is about a factual error, we'll check it against the casino's current terms and update the page where needed, with the check date noted. We may not reply to messages that are abusive or that ask for account help we can't give.

Privacy

We use the details you send only to deal with your enquiry. Send the minimum needed, and leave out anything sensitive.